If your website or business email is hosted on Safaricom Cloud Services, there is an upcoming maintenance window you should be aware of.

Safaricom has announced a scheduled upgrade to its cPanel platform that may result in brief service interruptions during specific overnight hours.

The maintenance is part of a planned security update aimed at improving the reliability and security of the hosting platform. While the expected downtime is limited to about 30 minutes, website owners and businesses that rely on cPanel hosting should plan ahead to minimize any potential disruption.

Maintenance Schedule

Safaricom will carry out the upgrade over three consecutive nights. Each maintenance window is scheduled to run overnight, with any service interruption expected to last up to 30 minutes.

Safaricom advises customers to avoid scheduling important website updates, migrations or email-related tasks during these periods to reduce the impact of any temporary interruptions.

Affected Services

The maintenance will affect customers using Safaricom Cloud Services cPanel hosting. During the maintenance windows, the following services may experience brief interruptions:

• Websites hosted on Safaricom’s cPanel platform
• cPanel dashboard, which you use to manage your hosting account
• Email services, including sending, receiving and accessing webmail

Safaricom expects any interruption to last no more than 30 minutes. Most customers should see their services return to normal automatically once the upgrade is complete.

Purpose of the Upgrade

According to Safaricom, the maintenance is intended to upgrade its cPanel platform to the latest patched release. These updates include important security fixes that help protect hosting environments against newly discovered vulnerabilities.

Beyond security, the upgrade is also expected to improve the overall stability and reliability of cPanel web hosting and email services. Regular maintenance of this nature helps ensure customers continue to receive a secure and dependable hosting experience.

How to Prepare

Although the expected downtime is brief, it’s a good idea to take a few precautions before the maintenance begins:

• Avoid making major website changes during the scheduled maintenance windows.
• Schedule backups before the upgrade, especially if you’re working on a live website.
• Inform your team if they rely on business email hosted through Safaricom Cloud Services.
• After the maintenance is complete, check that your website, email and cPanel account are working as expected.

A little preparation can help you avoid unnecessary interruptions, particularly if your website or email supports day-to-day business operations.

Final Thoughts

Scheduled maintenance is a normal part of keeping web hosting platforms secure and reliable. Although Safaricom expects only brief interruptions, knowing the maintenance dates in advance allows you to plan around them and avoid unnecessary inconvenience.

If you host your website or business email on Safaricom Cloud Services, keep these maintenance windows in mind and verify that everything is working normally once the upgrade is complete.

At WiFi Mtaani, we’ll continue sharing important updates on internet services, web hosting, networking and ISP technologies to help you stay informed.

Need Help with Your Website or Hosting?

Whether you need assistance with Safaricom Cloud Services, cPanel hosting, website management, business email setup or a new website, the WiFi Mtaani team is here to help.

Contact us today:

• Phone: 0780 004 004 / 0113 22 9993
• Email: [email protected]

We’re happy to assist with web hosting, web design, domain registration, email configuration and other related IT services.